Cisco Call Manager

The Cisco Call Manager should have end-user support experience in Cisco VoIP/UCCE environment. The professionals will coordinate with various IT staff, business partners, internal clients, and vendors. The manager must have a good understanding and working knowledge of the Microsoft suite of office productivity applications.

Experience in remote monitoring and managed IPT environment is an added advantage. The professionals need to be capable in remote monitoring and management of enterprise IPT environment. They should be quick to resolve any customer issues and handle independently any internal escalations. The manager will identify, plan and execute session management strategies that contribute to increased efficiency.

Source: cisco communication manager

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