PBX Operator

What is a PBX and how does it work?

What is a PBX? What is it for? Is it a new technology? PBXs have been a fundamental part of business communication for decades. They serve to share resources, specifically telephone lines, without having to install a separate line for each employee and for each desk . The term PBX may sound old-fashioned, but companies still use it as the backbone of their voice communication.

What is a PBX?
The basic structure of a PBX consists of lines and stations. The lines are only connections to the traditional telephone network supplied by a provider. Stations are the endpoints of those lines, such as telephones, faxes, or dataphones. Without a PBX, the company would have to hire and install a separate line for each station and calls between users in the same office would be charged as local calls, as if calling another point in the same city.

The PBX system serves the company so that all users can share telephone lines and thus save costs and to make free internal calls by dialing an extension number. With a PBX, instead of one line for each user, you can buy as many lines as simultaneous calls will be made. This is: if there are 200 employees but they will not call more than 10 people at a time, they can share 10 lines. Without PBX it would be necessary to hire one line per user. Thus the amount of lines to buy depends on the needs of the business, the volume of calls, etc.

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