Service Desk Analyst

So, What Are Careers In IT Service Management?

The ITSM career path is categorized on 4 basic differentiators: Service Strategy and Design, Service Transition, Service Operation, and Project Management.
While most senior-level positions fall in the category of Senior Strategy and Design, entry-level positions are held in the Project Management and Service Operation categories (IT Support and Service Desk technician, respectively). Mid-level managerial roles (which can also be further prioritized hierarchically) are spread across all four categories.

Read more: help desk analyst

To raise the ladder from the entry-level to the senior-most managerial levels, bagging the different levels of certification in ITIL (IT Infrastructure Library) or other appropriate certifications at specific points in your career is a suggestive measure that we would advise you upon! The qualifications along with the years of professional experience will set you in the right path uphill. As requirements for specific roles, you might also benefit from some other certifications like – MSP or even PMP.

Listed here are some roles in the ITSM field, the skills expected of the roles and some useful qualifications that will help you in your performance. We hope it helps you build your career path in the ITSM arena.

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